Exchange and Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions. 

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please email to us at support@mymirai.town with your item name and order number. 

Additional Information:

• After receiving your product for inspection, it will take 1 to 2 working days to receive your refund or store credit;
  or 7 working days to receive your replacement product
• Shipping fees to be paid by the customer for return products

Incorrect address entered by customer
If a parcel is returned to us due to insufficient address / incorrect address or returned for any other reason, it will be sent back via Local Registered Mail and as such, fees are to be borne by customer.

Rejected Returns
The eligibility of your returns will be further assessed based on the physical item we received. Should it fail to meet our requirements for an eligible return, it will be rejected and returned. As such, postage fees for the returns to be sent back are to be borne by customer.